Enterprise IT Services
Complete IT infrastructure management, 24/7 helpdesk support, and proactive monitoring for Pakistani enterprises. Focus on your business while we handle your technology.
Your Complete IT Department, Outsourced
Managing IT infrastructure in-house is expensive and complex. HNL provides comprehensive managed IT services with guaranteed SLAs, allowing you to focus on core business while we handle technology.
Complete IT Service Portfolio
From infrastructure to helpdesk, we provide end-to-end managed IT services tailored for enterprises
Infrastructure Management
Complete management of servers, storage, networks, and data centers with proactive monitoring
Service Includes
Flexible Service Models
Choose the support model that fits your business needs and budget
Basic Support
Essential monitoring and helpdesk for small businesses
Best for: Small businesses, startups, basic IT needs
Standard Managed
Comprehensive IT management with extended support
Best for: Growing businesses, multiple locations
Enterprise 24/7
Full managed services with round-the-clock coverage
Best for: Enterprises, mission-critical systems, compliance requirements
Our Service Delivery Process
A proven methodology for smooth transition and ongoing operational excellence
Discovery & Audit
- Complete IT infrastructure audit
- Document all systems and dependencies
- Identify pain points and gaps
- Establish baseline metrics
Service Design
- Define service scope and SLAs
- Design monitoring strategy
- Create escalation procedures
- Establish communication protocols
Service Transition
- Deploy monitoring tools
- Integrate with existing systems
- Knowledge transfer sessions
- Shadow existing IT team
Ongoing Operations
- 24/7 monitoring and support
- Proactive maintenance
- Monthly service reviews
- Continuous improvement
Certifications & Partnerships
Industry-recognized certifications ensuring the highest service quality