H
HNL
Telecom Infrastructure Services

Operation & Maintenance Services

Pakistan's #1 telecom O&M provider managing 2,000+ sites with 99.2% SLA compliance. 4-hour response, 500+ field engineers, nationwide coverage.

2,000+
Sites Under O&M
99.2%
SLA Compliance
4 hrs
Response Time
50%+
Market Share South
O&M field team
99.2%
SLA Compliance
2,000+
Sites Managed

Proactive O&M That Maximizes Network Uptime

With 50%+ market share in Pakistan's southern region, HNL is the trusted O&M partner for major telecom operators. Our proactive approach prevents failures and ensures maximum network availability.

500+ trained field engineers across Pakistan
4-hour response time with 99.2% SLA compliance
PKR 500M+ spare parts inventory pre-positioned
NOC-integrated dispatch for rapid response
Monthly preventive maintenance with documentation

O&M Service Options

Flexible service packages from basic FLM to full managed services

First Line Maintenance

Immediate on-site response for site access, visual inspection, and basic troubleshooting

Services Include

24/7 site access
Visual inspections
Basic troubleshooting
Alarm verification

SLA Commitments

4-hour response2-hour for criticalDaily reportsTicket tracking
First Line Maintenance

SLA Performance

Industry-leading SLA compliance across all performance metrics

Response Time (Critical)
1.8 hrs avg
Target: 2 hours
Response Time (Major)
3.2 hrs avg
Target: 4 hours
Resolution Time
18 hrs avg
Target: 24 hours
SLA Compliance
99.2%
Target: > 98%
PM Completion
98.5%
Target: > 95%
First-Visit Fix
87%
Target: > 80%

Nationwide Coverage

Regional hubs and field teams across Pakistan

South (Sindh/Balochistan)

Sites Managed8,000+
Field Teams45+
Hub Cities: Karachi, Hyderabad, Quetta

Central (Punjab)

Sites Managed5,000+
Field Teams35+
Hub Cities: Lahore, Multan, Faisalabad

North (KPK/GB/AJK)

Sites Managed3,500+
Field Teams25+
Hub Cities: Islamabad, Peshawar, Gilgit

Our Field Capabilities

Resources positioned for rapid response nationwide

500+
Field Engineers
Trained on all vendor equipment
150+
Service Vehicles
Equipped response vehicles
12
Regional Hubs
Spare parts & coordination centers
PKR 500M+
Spare Parts Value
Strategic inventory maintained
Instant Estimate

O&M Cost Estimator

Get an instant estimate for your telecom O&M requirements

Project Requirements
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Incident Response Process

NOC-integrated workflow for rapid fault resolution

1
Alarm/Ticket
NOC generates ticket from alarm or customer report
2
Dispatch
Nearest field team assigned within 15 minutes
3
Response
Team arrives on-site within SLA window
4
Diagnosis
Fault isolated and repair plan determined
5
Resolution
Issue resolved and verified
6
Closure
Ticket closed with documentation

Frequently Asked Questions

Need O&M Support?

Get a customized O&M proposal with SLA guarantees for your network.

+92 300 1234567
om@hnl.com.pk
Regional hubs nationwide

Request O&M Proposal

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