H
HNL
Telecom Infrastructure Services

NOC Monitoring & Support Services

24/7 network operations center with intelligent alarm correlation, real-time dashboards, and integrated dispatch. 3,000+ network elements monitored with 15-minute MTTA.

24/7
Operations
3,000+
Elements Monitored
15 min
MTTA
99.9%
Monitoring Uptime
NOC operations center
8 min
Average MTTA
24/7
Operations

Intelligent Network Operations Center

HNL's NOC combines advanced alarm correlation, multi-vendor NMS integration, and experienced operators to deliver proactive network monitoring. We identify issues before they impact your customers.

Intelligent alarm correlation reduces noise by 60%
Multi-vendor NMS integration (Huawei, Nokia, Ericsson, ZTE)
Real-time dashboards with client portal access
Automated ticketing with SLA tracking
Predictive analytics for proactive maintenance

Monitoring Services

Comprehensive monitoring across network, power, security, and environmental systems

Network Monitoring

Real-time monitoring of radio, transmission, and core network elements

Features

BTS/eNodeB monitoring
Transmission links
Core elements
KPI dashboards

Coverage

2G/3G/4G/5G radioMicrowave/Fiber TXSwitches/RoutersCore network
Network Monitoring

NOC Capabilities

Advanced features that set our NOC apart

Alarm Correlation

Intelligent root cause analysis to suppress redundant alarms

Automated Ticketing

Auto-generated tickets with dispatch to field teams

Real-Time Dashboards

Live KPI visualization and network health views

Escalation Management

Multi-tier escalation with SLA tracking

Predictive Analytics

AI-powered fault prediction and trending

Integration Hub

Multi-vendor NMS integration capability

Performance Metrics

Industry-leading response times and accuracy

Mean Time to Acknowledge
8 min avg
Target: < 15 min
Mean Time to Dispatch
18 min avg
Target: < 30 min
Alarm Processing Rate
99.8%
Target: > 99%
False Alarm Suppression
94%
Target: > 90%
Monitoring Uptime
99.9%
Target: > 99.5%
Report Accuracy
99.5%
Target: > 98%
Instant Estimate

NOC Services Cost Estimator

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NMS Integrations

Certified integration with major vendor management systems

Huawei
U2000/iManager
Certified
Nokia
NetAct
Certified
Ericsson
OSS-RC
Certified
ZTE
ZXONE
Certified
Generic
SNMP/TR-069
Supported

Reporting Packages

Comprehensive reporting at every level

Daily Report

  • Alarm summary
  • Critical incidents
  • Pending tickets
  • Network status
Format: Email/Portal

Weekly Report

  • KPI trends
  • SLA compliance
  • Top offenders
  • Action items
Format: PDF/Excel

Monthly Report

  • Performance analysis
  • Availability stats
  • Improvement plans
  • Executive summary
Format: Presentation

Frequently Asked Questions

Need NOC Services?

Get 24/7 network monitoring with intelligent alarm correlation and rapid response.

+92 21 111 000 HNL
noc@hnl.com.pk

Schedule a Demo

See our NOC capabilities in action with a live demonstration.

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